Last updated: April 18, 2026
Overview
This Refund Policy explains how refunds, replacements, and technical support requests are handled for purchases made on Mempi Store.
Mempi Store sells digital products, including sample packs, loops, sounds, audio files, WAV files, and other downloadable music production content. Because our products are delivered digitally, refund rights are limited once the files have been accessed, downloaded, delivered, or made available to the customer.
By purchasing from Mempi Store, you agree to this Refund Policy, our Terms of Service, and our Privacy Policy.
Digital Products
All products sold on Mempi Store are digital downloads. No physical product will be shipped.
After purchase, access to the digital product may be provided through your account, the order confirmation page, a download link, or by email.
Because digital products cannot be physically returned, refunds are generally not available once the product has been accessed, downloaded, delivered, or made available to you, except as described in this Refund Policy or where required by applicable law.
Final Sale Policy
All digital product sales are generally final once the files have been accessed, downloaded, delivered, or made available to the customer.
We do not usually provide refunds for:
- Change of mind after purchase;
- Personal taste or subjective dissatisfaction with the sounds;
- Purchasing the wrong product by mistake;
- Failure to read the product description before purchasing;
- Lack of compatibility with your software when the product format was correctly stated on the product page;
- Not having the required software, device, storage space, or internet connection to use or download the product;
- Discounts, promotions, or price changes that occur after your purchase;
- Products that have already been accessed, downloaded, or made available, except where required by law or where an exception applies under this Refund Policy.
Refund Exceptions
We may offer a replacement, technical assistance, store credit, or refund in the following situations:
- You accidentally purchased the same product more than once;
- You received the wrong product due to an error on our side;
- The download file is corrupted and we cannot provide a working replacement;
- The download link is unavailable or broken and we cannot provide a working replacement;
- A required file is missing from the product package and we cannot provide a corrected version;
- A refund is required by applicable consumer protection law.
A duplicate purchase means that the same customer accidentally purchased the same product more than once using the same or substantially similar email address, billing information, payment method, or order details.
Refunds are reviewed on a case-by-case basis. Submitting a refund request does not guarantee that a refund will be approved.
Technical Issues
If you experience a technical issue with your order or download, please contact us before opening a payment dispute. We will do our best to help resolve the issue.
Technical issues may include:
- Broken download links;
- Corrupted ZIP files;
- Missing files;
- Wrong product delivered;
- Duplicate purchases;
- Failed order confirmation;
- Download access problems.
When appropriate, we may provide a replacement download link, a corrected file, technical instructions, store credit, or another reasonable solution.
Software and Compatibility
Customers are responsible for ensuring that their device, operating system, digital audio workstation, plugins, audio software, and storage systems are compatible with the product format described on the product page.
Unless otherwise stated, our products are intended for use with compatible music production software, audio editing software, or digital audio workstations that support the file formats included in the product.
We are not responsible for incompatibility caused by third-party software, outdated systems, unsupported file formats, user-side technical problems, corrupted local storage, or failure to verify the product details before purchasing.
EEA, UK, and Digital Download Cancellation Rights
If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar consumer protection rules, you may have certain cancellation or withdrawal rights for online purchases.
However, for digital content, when you request immediate access to the digital product and acknowledge that you may lose your right of withdrawal or cancellation once access or download begins, refunds may no longer be available except where required by applicable law.
By purchasing a digital product from Mempi Store and requesting immediate access to the download, you acknowledge that access to the digital content may begin immediately and that you may lose your right of withdrawal or cancellation once the product has been accessed, downloaded, delivered, or made available to you, except where applicable law provides otherwise.
Refund Request Timeframe
Refund, replacement, or technical support requests related to a purchase should be submitted within 14 days of the purchase date.
Requests submitted after 14 days may still be reviewed at our discretion, but we are not obligated to provide a refund, replacement, or store credit unless required by applicable law.
How to Request a Refund or Support
To request support, a replacement, store credit, or a refund review, please contact us by email:
Email: mempi@mempi-store.com
Please include the following information in your message:
- Your full name;
- Your order number;
- The email address used for the purchase;
- The name of the product purchased;
- A clear description of the issue;
- Screenshots or error messages, if applicable.
We may request additional information to verify your purchase or investigate the issue.
Approved Refunds
If a refund is approved, it will usually be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your payment provider, bank, card issuer, or payment platform.
We are not responsible for delays caused by banks, card issuers, PayPal, or other third-party payment processors.
Chargebacks and Payment Disputes
If you have a problem with your order, please contact us first at mempi@mempi-store.com so we can review and resolve the issue.
Opening a payment dispute or chargeback without contacting us may delay the resolution process. We reserve the right to provide order records, download records, access logs, license information, and communication history to the payment processor when responding to disputes, fraud claims, or chargebacks.
Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes to our products, services, business practices, legal obligations, or operational requirements.
When we update this Refund Policy, we will revise the “Last updated” date at the top of this page.
Contact Information
If you have questions about this Refund Policy, or if you need help with a purchase or download, please contact us at:
Email: mempi@mempi-store.com